Senior Treasury Technical Support Analyst - Military Veterans

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About this role:**MEMBERS ONLY**SIGN UP NOW***. is seeking a Treasury Technical Support Analyst 2...At **MEMBERS ONLY**SIGN UP NOW***., we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better **MEMBERS ONLY**SIGN UP NOW***.. It all begins with outstanding talent. It all begins with you.Provides support and consultation to small business, middle-market, and corporate end-users related to the implementation and use of various e-commerce applications, mainly through the Commercial Electronic Office (CEO) used by these clients to manage receivables, initiate payment transactions, and produce reporting. u00a0Through two contact centers on each coast, CC4B Technical Support provides this support across 45 products to both internal customers including, customer service, sales officers, relationship managers, product management, technology/operations, as well as directly to our external customers, the application end-users, and their respective IT personnel.In this role, you will:nCreating a positive client experience for customers engaging the team for treasury application technical support. This experience is measured by direct surveys sent to users the consultant has supported.u00a0 Whether a technical solution is available or not, it is paramount the client has the best experience possible by providing all alternatives and accurate delivery of technical information.nProviding intermediate to advance level of technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications.u00a0 Examples include but are not limited to; internet browser markup/scripting/display issues, transactional inconsistencies, associated application hardware support, network connectivity, and technical mechanics of application workflows.nInterprets, evaluates, and resolves where possible telephone, email, and internally assigned inquiries pertaining to the functional operation of all installed and supported applications, including associated hardware and softwarenAnalyzes complex inquiries and determines appropriate steps to resolve problems while maximizing performance and efficiency for application end-users.u00a0 This support can be related to specific products or client applications.u00a0nResponsible for monitoring production issue trends and communication of client reported defects or other feedback.u00a0 In this role, employees are responsible for bringing global system outages or client reported application defects to management's attention, as well as capturing necessary information from the end-user to assist technology teams in troubleshooting or analysis.nActs as escalation point for less experienced team members by either providing consultation or assuming ownership of the client experience.nAct as a liaison between customer and product management/technology development teams for complex issues to coordinate satisfactory technical issue resolutionnHandles escalation process of potential production issues, often involving triage with internal technology operations team, external vendors, and internal servicing groups.nEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Required Qualifications:n3 years of experience in one or a combination of the following: technical support, e-commerce application support, or e-commerce development experiencen1 year of direct end user support or customer service experiencenDesired Qualifications:nA BA/BA degree or higher in information technologynCompTIA A certificationnMicrosoft Technology Associate (MTA)(Windows Operating System Fundamentals)(Networking Fundamentals)nUnderstanding of computer networking, including but not limited to: local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering.nAdvanced understanding of end-user operating systems, Windows 10, and MacOS.nAdvanced understanding of settings in web browsers such as Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari.nAdvanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions.nIntermediate Microsoft Office (Word, Excel, and Outlook) skillsnKnowledge and understanding of treasury management industry products and servicesnExcellent verbal, written, and interpersonal communications skills.nProven success in problem analysis and resolution with strong attention to detail and accuracy.nStrong organizational skills; ability to multi-task and work in a deadline driven environment.nAbility to work effectively in a team environment and across all organizational levels, where flexibility,u00a0 collaboration, and adaptability are importantnAbility to work in a fast paced deadline driven environmentnOther Desired Qualifications:nMicrosoft Certified Solutions Expert (MCSE)nCompTIA Network nApple Certified iOS Technician (ACiT)nApple Certified Mac Technician (ACMT)nnnnWe Value DiversitynnAt **MEMBERS ONLY**SIGN UP NOW***., we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.nnEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.nnCandidates applying to job openings posted in US:u00a0All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.nnCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.nnn

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