Revenue Collection Rep I

Profile

,AnswerValue:u003cstrongu003eThis position could be located at our Louisville or Lexington business offices.u0026nbsp;u0026nbsp;u003c/strongu003eu003cbru003eu003cbru003eDevelop a working knowledge of the CCS system, Company policies and procedures (especially those related to credit and collection), cross-functional operations, billing, and revenue collection processes. Develop skills necessary to handle basic customer transactions and the majority of related activities pertaining to revenue collection processes. Develop the skills necessary to explain billing and usage to customers, analyze account history, and resolve customer inquiries and disputes .Assist and support in-house collection activities including skip tracing, ad-hoc reporting, credit reviews, transferring of balances to active accounts, etc. Assist in the preparation of various revenue collection activity reports and analyses for use by management, business offices, and Residential and Business Service Centers (RSC/BSC).Assist RSC/BSC and business office personnel in the resolution of credit and collection inquiries/disputes. Participate in the administration, processing, and reporting of multiple departmental responsibilities including bankruptcy processing, third party collection agency administration, deposit billing, deposit refunds, transfer of balances, negotiating and entering payment arrangements, completing enrollment in customer programs, fraud and deceased customers, Sundry damage collection, non-residential delinquent account collection, owner allocation renewals, administration of debit/credit card payment processor, etc. Interact on a daily basis with internal/external customers relating to the revenue collection process. Other duties as assigned by supervisor.,

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