Senior Associate - Digital Communications Product - Columbus OH

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Senior Associate - Digital Communications Product - Columbus, OH','200026984','!*!

Chase is the U.S. consumer and
commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading
global financial services firm with assets of $2.4 trillion and operations
worldwide. Chase serves nearly half of America’s households with a broad range
of financial services, including personal banking, credit cards, mortgages,
auto financing, investment advice, small business loans and payment processing.
Customers can choose how and where they want to bank: 5,100 branches, 16,000
ATMs, mobile, online and by phone. Chase.com is the most visited banking portal
in United States, and Chase Mobile users are growing at a rate of nearly
350,000 per month. With such a broad range of consumer businesses, the mission
at Chase is quite simple: to be industry leader in customer experience. Chase
has more than 160,000 employees across the world to help achieve this goal. For
more information, go to Chase.com.

Chase is undertaking an aggressive
digital transformation agenda, which builds on the success of the current
mobile and online service offerings. Chase is investing in innovative ways to
deepen customer engagement and profitability through the use of digital
channels. The ambitions is to position Chase as the undisputed leader in
digital financial services and payments to enable Chase to deliver the highly
personalized, real time experiences that customers increasingly expect.



Position Overview

Chase is seeking a talented product manager to
join our Digital Communications Platform team. 
This
role will support the development and planning required to
support and sustain the Chase Digital Communications product platform which
enables lines of business across the firm to communicate servicing messages to their
clients via email/text/push channels. You will be expected to collaborate with
business product owners, control partners and design and development teams to
develop a unified customer communications experience across all customer and
product types. You will define and support the
strategic vision and roll out of new digital communications product platform
capabilities across the firm. You will drive the planning, sequencing and
implementation of these initiatives to drive end-state transformation based on
value, impact and time to market.  

 

We’re looking for someone who can quickly
learn our Digital Communications Platform, as well as, internalize the needs of
our business partners, understand and track current market capabilities, and
assist in shaping new digital communications solutions. Candidates should have excellent
written and oral communication skills, strong interpersonal skills, and
outstanding analytical and research skills. Candidates should also be detail
oriented self-starters who can easily adapt to changes in business environment.

 

Responsibilities

Support and manage the strategic roadmap of the Digital Communications
Product Platform. Determine the product delivery
and horizontal roadmap that delivers incremental value across multiple
releases; modification of roadmap based on changing market needs, customer
needs and opportunitiesAs an area product owner, partner with our tech teams within their sprint
cycles to be sure all epics and stories are clearly defined with specific
acceptance criteria and delivered on time. Help drive the completion of
business epics and the removal of blockersFacilitate effective collaboration between assigned internal business
partners and our Digital Communications product and technology groupsGrow into a subject matter expert on Digital Communications as well as
your assigned technology product areaEvaluate business requests through the lens of our customer-centered
communications framework and influence stakeholders to find customer friendly strategies
that deliver business resultsProvide support on weekly reporting and program update efforts across
a variety of forumsDrive the strategic product
vision; determining the sequence and timing of implementation to delivery
incremental value















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Qualifications


3 years of
product or relationship management or relevant experience as well as
record of individual technical achievement. Proven track record of
delivery.
Structured
thinker, effective communicator with excellent written communication skills
Strong leadership skills with proven ability
to influence and communicate with stakeholders across functions and at all
levels (business, technology, operations, executives, peer and staff)
Strong interpersonal skills and demonstrated
success in building collaborative relationships with ability to influence
the development and execution of key operational strategies and projects
Familiarity
with the business services and offerings associated with Chase
Demonstrated
ability to manage tight delivery timelines and calmness under pressure and
adapt to unexpected circumstances.
Capable of navigating in dynamic and complex organization environments
Commitment
and self-motivation suitable to a start-up team
Experience
with agile product development techniques and continuous integration
philosophies and practices for speed to market is a plus
Experience
with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence
Tools.
Consulting/Strategy and/or process improvement
background.
Bachelor's degree required, Advanced degree is
desirable.


','JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.','Digital Product','US-OH-Columbus-1000 Polaris / 58421','','CONSUMER & COMMUNITY BANKING','Full-time','Standard','Day Job','','Chase','Chase','Senior Associate - Digital Communications Product - Columbus, OH

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