Vice President Audit amp Accountability Global Quality

Profile

Job Information
Marriott
Vice President, Audit & Accountability, Global Quality
in
Bethesda
Maryland
Job Number
23025033
Job Category
Procurement, Purchasing, and Quality Assurance
Location
Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule
Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Management
JOB SUMMARY
The Vice President, Audit & Accountability is part of the Global Operations (GO) department, which is responsible for taking ideas into implementation across all brands, disciplines, and continents. The Global Quality team holds operators and owners accountable to our Standards, and helps improve the guest experience and deliver on-strategy hotels through tools including the guest survey, the hotel audit, and the renovation accountability program. Within Global Quality, the Audit & Accountability team is responsible for leading both the Brand Standard Audits program and strategy, and for leading our Global Accountability program. For the Audit process, the VP will lead a team that partners with Brand and Operational disciplines to develop best-in-class audit and measurement tools, from both a brand and operational lens. For Accountability, the VP will lead a team that partners with Legal, Owner Franchise Services (OFS), MxM and executive leaders to run a transparent and equitable Global Accountability process. The VP is accountable for developing, testing, launching and maintaining both new and existing audit products and services for the company, in partnership with third-party vendors, as well as ensuring a rigorous and legally sound Global Accountability program. The reach of both of these programs is global in nature, partnering with International leaders and Continent teams to ensure the execution and pull-through of these programs.
The Vice President, Audit & Accountability is responsible for supporting the Vice President, Global Quality in two primary areas: 1) Contributing to a Strategic mindset around our Audit and Accountability program, with both internal stakeholders and external partners, and 2) Leading the execution, innovation, design and development efforts for our Audit portfolio and Accountability program in support of our brand, Continent and operations leaders. The key accountabilities for this position include:
Leads a team engaged in standards and audit development and management, continually monitors current business processes, makes recommendations and implements approved changes as required.
Leads a team responsible for the execution of the Global Accountability Program, monitoring and looking for improvement opportunities in our processes and implementing changes as required
Partners with brand, discipline, continent and corporate sponsor to provide insight and solutions to drive the guest experience in support of strategic growth goals
Develops and maintains audit & accountability budgets; manages the relationship and the work of external consultants; leads/coaches and mentors team members to facilitate professional growth and cross-functional learning and expertise
CANDIDATE PROFILE
Required Education and Experience
4-year Bachelor's degree from an accredited university in Business Administration, Finance, Hotel and Restaurant Management, or related major appropriate to work of the position; plus 10 years of business management leadership experience within the discipline or related discipline.
Advanced degree or MBA highly desired.
Preferred Experience
Hotel operations experience
Partnership and negotiation skills
Team building and coaching skills
Thought leader with a strategic mindset
Time management and prioritization skills
Excellent organizational awareness – can pivot to complex groups of stakeholders, both internal and external
Unique drive to continue pushing the product or service forward
Insights and co-creation skills
Storytelling and communication skills
Brainstorming and Facilitation skills
Tech savvy
Comfortable working as a collaborator and/or strategic consultant, and able to effectively share their point of view and expertise
Ability to envision and create new products and services from scratch and ability to extend existing offerings to take them in new directions
Equipped with strong presentation, verbal and written skills; attention to detail and timeliness
Ability to influence through an ability to articulate concepts clearly and in a compelling way and with solid design skills to support it
Is self-directed toward excellent work outcomes
CORE WORK ACTIVITIES
Audit & Accountability Responsibilities:
Leads project teams to enable execution of audit-related products and services that serve the goal of delivering on-strategy hotels and improving the guest experience
Leads project teams to enable execution of Global Accountability as it transitions from being “off” for eighteen months to being “on”, leading change management and strategic thought processes for the alignment of the program with key stakeholders
Leads, advises and collaborates with external audit firm on program challenges, best practices and methods to correct issues
Thinks strategically and orients their thoughts around missions and goals, rather than relying on status quo
Translates requirements into compelling customer-driven and profitable product or service solutions
Builds and reviews presentations for and with key executives. Delivers high quality outputs and tailors global products and services
Takes a concept from initial idea all the way through to a production-ready product or service
Collaborates with cross-functional project teams to design new concepts and refine existing features to continually improve adoption and the overall guest experience
Finds ways to make complex information and interaction as simple as possible
Consistently meets project commitments, dates and deliverables
Understands and navigates technical constraints and opportunities
Is a thoughtful voice for the “customer” experience (internal and external); constantly thinks about new and improved features that will create value
Gives and takes constructive feedback
Identifies and solicits proposals from external consultants, negotiates contracts, and monitors performance
Works with external consultants to identify issues with incoming products and services
Meets financial objectives by forecasting budget/resource requirements, analyzing variances and initiating corrective actions
Establishes project milestones and objectives
Enhances department and organization reputation by accepting ownership for accomplishing new and different tasks to respond to changing priorities and exploring opportunities to add value to job accomplishments
LEADERSHIP COMPETENCIES
Create Belonging:
Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.
Models and empowers others to monitor partner/ customer feedback, satisfaction, and relevant metrics to deliver enhanced services.
Applies existing data and resources to create innovative service strategies.
Seeks out, builds, and maintains diverse partnerships/relationships across the company and industry.
Models and coaches team on building and maintaining diverse partnerships & relationships
Develop Others:
Develop diverse, inclusive, and high-performing talent and teams
Fosters an environment that supports feedback and ongoing development by putting systems and processes into place to manage program performance and associate development.
Participates in talent reviews and succession planning discussions, as needed for select direct reports, while providing relevant data (i.e., Talent Ratings, key strengths and opportunity areas, potential successors, etc.).
Champions the attraction, development, and retention of a diverse workforce to drive innovation and engagement.
Develops others by identifying needs, providing resources, ongoing feedback and customized coaching, and setting appropriate shared department, team, and individual goals.
Lead Change:
Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.
Engages in effective change management processes such as presenting the need for change in a way that encourages, commitment and action, developing strategies and providing resources to implement desired changes, while managing stakeholders’ expectations.
Keeps leaders informed about key issues, communicates effectively, and courageously influencing others to support a point of view, gain alignment, or take action.
Models, coaches, and holds others accountable for displaying a leadership style that conveys confidence, optimism, gains respect from others, and is dedicated to leading ethically and with a high degree of integrity.
Uses data to evaluate opportunities and adapt global strategies, where needed (e.g., brand, team, programs, etc.), into actionable plans to maximize external partner/ customer commitment, satisfaction, and profitability.
Learn & Excel:
Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities
Secures resources and creates opportunities for self and others to improve performance through stretch assignments and other professional development activities.
Creates an environment where continuous learning is valued and encouraged and holds others accountable for maintaining and sharing current knowledge on industry and discipline trends, competitors, and advanced technical knowledge in area or expertise.
Models and coaches others on making sound business decisions by monitoring industry trends, market dynamics, and business environment to identify opportunities for improvement and adjusts priorities as needed.
Builds partnerships across diverse teams to solve complex issues and improve performance.
Deliver Results:
Set ambitious goals, create alignment, and drive execution.
Coordinates with other departments and teams to set clear responsibilities for each group, as well as communicates clear expectations about how departments, teams, and individuals contribute to success.
Monitors department, team, and individual performance, establishing clear standards, expectations, timelines, and budget requirements.
Identifies and focuses on business opportunities that have the highest value for the Company.
Manages department, team, and individual, workloads by prioritizing tasks and delegating assignments appropriately, helping others understand work requirements, and obtaining resources departments and teams need to accomplish their work.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Company info

Sign Up Now - FinancialServicesCrossing.com