Lead Portfolio Manager

Profile

Description

The Lead, Portfolio Manager is the overall Program Office leader for our Customer Experience Center Platform (CECP). This program will deliver enterprise transformation and modernization of our contact center capabilities bringing new and connected experiences for our customers. This mission-critical role will lead integrated planning for the CECP program, including organizing and prioritizing projects and programs based on IT Strategy, strategic roadmap, available and prioritized budgets. Adjusts program rollout schedules as needed, coordinates prioritization across the enterprise, and ensures that the appropriate financial and organizational resourcing support is being allocated to achieve CECP program goals.

Responsibilities

The Lead, Portfolio Manager works closely with and advises executives across Humana to operate program portfolio governance and drive decisions. Oversees risks and dependencies across the broader CECP program as capabilities are deployed throughout the enterprise. Serves as the point of escalation for CECP product management functions and ensures resolution.

This role will focus on:

Being a consistent and innovative leader of agile portfolio management


Oversees the successful scoping, prioritization, and support of the activities associated with the CECP program across the enterprise
Establishes and coordinates decentralized program execution across the enterprise
Oversees risks, decisions, and key dependencies, and appropriately mitigates or escalates when needed
Understands what success looks like for the team and continuously drives towards that vision
Anchors decisions in the customer experience
Brings innovation to CECP operations and program execution


Leading integrated planning for the CECP program


Owns the overall CECP program roadmap
Coordinates prioritization across the enterprise based on CECP program strategy
Ensures financial and organizational resourcing support is aligned across the enterprise based on CECP program roadmap


Overseeing CECP program transformation activities


Partners with project managers to ensure a tailored set of plans with key activities and milestones are developed for each implementation of CECP
Drives collaboration between team members and areas of the enterprise for each implementation of CECP
Ensures key results are established, met, and shared for the CECP program as well as for each implementation across the enterprise
Manages and drives progress of multiple implementations and workstreams across the enterprise
Reports out on CECP program portfolio status to executives across the enterprise


Required Qualifications


Bachelor's degree or equivalent experience
7 years of relevant experience managing large projects or programs and producing metrics, measurements and trend reports
5 years of program leadership experience
Ability to manage multiple tasks and deadlines with attention to detail
Ability to communicate simply, effectively and deliver presentations to senior leaders
Able to collaborate with all levels of the organization
Exceptional written and verbal communication skills
Excellent active listening skills
Experience working in an agile environment with agile methodology
Flexible and adaptive; able to work in ambiguous and complex situations
Experience with all Microsoft tools, including Project
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


MBA or other Advanced Degree
Possess a solid understanding of operations, technology, communications and processes
Scaled Agile Certification
Six Sigma certification
PMP certification


Additional Information

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

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