Vice President - Offer Design amp Portfolio Management Customer Success Operation

Profile

VP - Offer Design and Portfolio Management, Customer Success and Services
Location: Virtual, United States
The **MEMBERS ONLY**SIGN UP NOW***. Customer Success and Services team is looking for a VP of Offer Design and Portfolio Management. This function within the CSS Global Operations team will focus on creating and communicating integrated service offerings that make clients successful. This position will be at the forefront of understanding customer business challenges, developing the right offers for customers and Partners, delivering meaningful business outcomes, and creating high value services that solve those complex business needs.
In this position, the successful candidate will be a strategic leader collaborating with product, sales, marketing, enablement, delivery, operations, to orchestrate cross-functional activities to design offers that deliver tangible value for clients and partners.
Job Duties
Drive the services portfolio strategy and offer management lifecycle across all CSS functions and service portfolios (overall design, build, launch and maturing of the offer)
This includes identifying service whitespace, budget management, demand generation, field readiness, and maintenance and decommissioning of services in their portfolio
Ensure high quality and completeness of offers; conduct portfolio analysis to ensure offers meet addressable markets by analyzing market opportunities, delivery capabilities, industry research, competitive data and voice of the customer
Rationalize existing service portfolio, simplify the go-to-customer strategy, create a seamless UX for selling teams, create a continuum and eliminate overlap in offers and internal competition, and ensure consistent global delivery to support clients and partners
Build action plans and make strategic as well as operational decisions on policies, tactics, resources - delivering against **MEMBERS ONLY**SIGN UP NOW***. CSS strategy and policies
Develop cohesive pricing strategy and articulate the financial probability of service offers
Measure portfolio performance, adoption, and financial success of offers, driving enhancements and portfolio evolution as appropriate
Ensure operations and delivery teams can fulfill demand and provide service capabilities defined in the offer
Drive enablement strategy and execution to support the positioning, selling, and delivery of the services in the marketplace
Requirements:
Bachelor's degree in engineering, business, or related field
10 years' product / service management experience with successful and progressive track record of accomplishment, leadership, and increasing responsibility
5 years of technology services professional who has a proven track record of management and leadership designing and implementing best in class practices for offer lifecycle management
Proven track record of management and leadership designing and implementing best in class practices for lifecycle management of services solutions
Proven success in dealing with business leaders on all levels and able to manage effectively within a matrix organizational structure
Organized with a natural inclination for planning strategy and tactics. Project management experience is an advantage.
Adept business knowledge across all service disciplines (e.g., support, consulting, education and managing the matrix)
Exceptional communication skills, both written, verbal, and editorial skills
Highly developed problem-solving skills, tenacity, drive, proactive, create, sound planning and organizational abilities, strong improvement focus
Comfortable in a global, fast-evolving, fast-paced always-on, highly matrixed environment with limited resource
Experience as people manager or team lead for at least 5 years, and ability to manage virtual global teams
Ability to travel 25-50% in non-COVID times
Benefits
Medical, Dental, and Vision Insurance

Paid Parental Leave

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off

401(k) matching program

Adoption Assistance

Infertility treatments
See more **MEMBERS ONLY**SIGN UP NOW***. benefits information at ****

Company info

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