Fraud Sr. Analyst

Profile

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.
Gen6, LLC is building the future of embedded credit card products and cobrand partnerships. Think of us as a product-focused tech company, rather than a traditional card issuer or bank. Our start-up mentality is going to be key to our success and we want people like YOU, who share a passion to build, on this journey with us!
The Gen6 team is seeking a Fraud Sr.
Analyst
to deliver operational excellence through process management and customer engagement while also helping to build a strong relationship between CaaS & FNBO. We're looking for someone who has fraud experience within a Credit Card Operations environment and understands how processes in a fraud operations area works. This role is ideal for someone with an ownership mindset and who is interested in upskilling and working toward a leadership role. This person will be part of a very small team and will support clients, assist in fraud rules and ongoing monitoring processes and create documentation that will help CaaS Fraud Operations effectively scale as we grow. They will be accountable to collaborating across business and with key partners (internal and external) in Customer Care, Collections, Credit Services, IT, Product, and Risk/Compliance.
General Responsibilities:
* Provide world class support by owning and establishing a fraud rules structure for credit cards within CaaS that balances protecting bank receivables while providing a quality customer experience during a phased launch with our initial partner and subsequent partners as Gen6 grows to scale. This could entail any combination of writing rules, partnering with existing FNBO fraud colleagues to establish rule sets, or overseeing third party vendors establishing rules on behalf of CaaS.
* Familiar with multiple fraud rules engines including network solutions at Visa and Mastercard.
* Assist in establishing a 24/7 fraud monitoring solution and serve as the point of contact for all fraud decisions as CaaS grows to scale.
* Provide stakeholder input for tools to interact with cardholders regarding fraud related matters (text messaging, outbound phone calls, digital controls, etc).
* Serve as a resource to credit services to provide input in mitigating types of fraud that occur at the application stage of the credit lifecycle.
* Partner with Product, IT, Data Analytics to identify and establish proper reporting that supports monitoring, modeling and evaluating fraud risk that could lead to recommended actions to proactively limit fraud loss exposure.
* Own the fraud loss forecasting and recommendations for annual budgeting specific to fraud operations within CaaS through partnering with appropriate internal stakeholders and external contacts to understand trends impacting the industry.
* Partner with leadership within CaaS Customer Operations and Risk Management to oversee vendor performance of card disputes/fraud claims ensuring all regulatory requirements are satisfied (ie Reg Z, etc).
* Proactively spotting patterns that could lead to process improvement opportunities to drive efficiencies and documenting and/or editing procedure documents as necessary to support all aspects of fraud operations within CaaS.
* Proactively mitigate regulatory risk and negative customer experiences by adhering to a rounded framework to support customer interactions and issues.
* Establish yourself as the subject matter expert (SME) and first contact for vendor and internal partner support for CaaS card fraud related matters.
* Participate as necessary in monthly, quarterly and annual performance reviews with our customer operations vendors with an active voice towards challenging the status quo to improve our fraud offerings.
You should apply if:
You have a bachelor's degree plus 3-5 years of related fraud operations experience
You've worked in a cards environment in a fraud support or leadership role
You're hands-on and don't mind rolling your sleeves up to get into the weeds of working with beta users of a new product
You love solving complex customer problems and scaling solutions, so we don't make the same mistakes twice
You want to learn and grow into a leadership role at a fast-paced startup
You have an open mind, enjoy transparency and think outside the box
You take initiative and work well in a fast-paced, high-change environment
You are great at facilitating and have strong communication skills
You are confident communicating to a range of stakeholders and can easily build strong relationships
Compensation:
Compensation range (base pay): $71,210.00-$114,158.00
IMPORTANT - This range is for the primary posting location of: Omaha - FN Tower
Final compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: .
For additional information regarding compensation and benefits, e-mail FNBO at . To ensure you receive a response, include the number of this job (listed below)
in the subject line of your message.
Job number: R-20220505
Equity, Diversity, & Inclusion:
FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.
See the full FNBO Equity, Diversity, & Inclusion Statement
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
to download 'EEO is The Law' Self-Print Poster
to download 'EEO is The Law' Supplement for Federal Contractors
to download 'EEO is The Law' GINA Supplement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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