WMATA -- General Manager amp CEO

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SUMMARY
The General Manager (GM) and CEO, as a statutory officer of the Authority, provides leadership for all aspects of the Authority’s operations. This includes setting the vision, strategy, long-term goals, and policy for operations with an emphasis on safety, customer service, fiscal stewardship, diversity, equity and inclusion, subject to policy direction from the Board of Directors.
ESSENTIAL FUNCTIONS
Leads the development, implementation and achievement of the Authority’s goals (short, medium, and long-term), business and strategic plan.
Holds leadership and the organization accountable to achieve strategic goals and business plan objectives through performance-based management.
Maintains and improves an uncompromising safety culture that ensures a safe environment for all customers, staff, suppliers and any other constituencies impacted by WMATA’s operations.
Serves as the agency’s lead customer service advocate; instills the value of service throughout the organization, and ensures that the proper training, tools and management are provided to enable consistent service delivery levels.
Leads the execution of an effective risk management framework designed to both address and mitigate current and potential risks that would prevent the Authority from achieving its business goals and objectives.
Strong public speaking skills and ensure that WMATA remains a highly valued, credible, and visible organization to employees and customers.
Serves as WMATA’s principal spokesperson before congressional committees, the U.S. Department of Transportation, the participating jurisdictions within WMATA’s operating compact, the public, and local and national media outlets.
Leads WMATA’s executive leadership team to create and maintain a culture where all employees are empowered to deliver high performance.
Oversees and ensures the Authority’s effective response to emergency management incidents, ranging from major service disruptions and significant weather events to incidents involving national security of the capital region.
Develops and maintains strong relationships at the highest level with a wide array of key stakeholders, including the executives and legislative bodies from Maryland, Virginia and the District of Columbia, a number of cities and counties, the federal government and business communities. Plays a key role with the Board on developing funding arrangements with these entities.
The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
BUDGETARY RESPONSIBILITY
Develops and implements, with Board approval, the Authority’s annual operating and capital budgets. • Leads the development and execution of a strategy to best deploy capital for investments in equipment, facilities, and personnel needed to enhance WMATA’s safety and quality of service.
Ensures full compliance with federal and jurisdictional funding and regulatory agencies.
SUPERVISION
Has overall responsibility for the entire enterprise. Directs and oversees the Executive Management Team, the direct reports to the GM.
KNOWLEDGE
Thorough knowledge of management and financial principles and practices for business operations.
Knowledge and understanding of customer centric principles and general practices as it relates to customer satisfaction improvement.
Knowledge of or ability to acquire knowledge of the District of Columbia, Maryland, and Virginia (DMV) area and the communities in the WMATA service area.
SKILLS
Excellent communication skills to convey clear and understandable messages to various audiences.
Strong business and financial acumen.
Strong management skills to drive operational excellence and a culture of safety.
Skills in critical thinking, analysis and creative problem solving.
Skills in overseeing implementing and balancing large scale capital and operating budgets to optimize resources and find effective financial solutions to difficult issues.
Skills in influencing, negotiating and forming coalitions among various high-level stakeholders, in both government and the private sector.
ABILITIES
Ability to envision and transform future operations to adapt to changing transportation needs and financial, regulatory and political environments.
Ability to direct, motivate and manage a large company with diverse employees and customers.
Strong ability to work with multiple political entities, local jurisdictions, and stakeholders as well as federal regulators.
Excellent ability to build coalitions and achieve business goals and objectives.
Ability to respond with authority, precision and calmness in emergency situations.
Ability to remain composed and have political savvy to influence stakeholders.
Ability to dismantle complex problems and identify solutions based on analysis of multiple sources of data.
Ability to regularly multi-task numerous issues and priorities and manage the impact on important stakeholders.
Ability to be empathetic and relate to employees with respect and compassion.
Ability to promote diversity, equity, and inclusion in agency operations.
MINIMUM QUALIFICATIONS
Education
A high school diploma or GED.
Experience
Ten or more years of executive-level management experience in the public or private sector for an organization with similar size and complexity to WMATA, or an equivalent combination of education and experience sufficient to successfully perform the duties of this position.
A track record of bold and effective leadership to develop, execute, and effectively communicate an inspiring and transformational vision.
Proven success in driving organization transformation and culture change.
Demonstrated success in driving operational excellence in businesses with major capital infrastructures, large scale unionized workforces, and significant government relations and oversight.
Financial management experience overseeing the development and implementation of comprehensive financial programs and financial systems for a multi-dimensional organization.
PREFERRED QUALIFICATIONS
Education
Bachelor’s degree or advanced degree from an accredited college or university.
Experience
Experience with federal, state and local government processes and generally accepted principles and practices of public administration. Transportation systems experience (a plus/not essential)
For more information or to submit a cover letter and resume, please reach out to Gregg Moser, Principal at K&A, at ****.

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