Client Service Assistant II Job

Profile

Overview
The Client Service Assistant II (CSA II) provides direct support to the Wealth/Financial Advisor(s). The CSA II's job is to help enhance the client experience by servicing the client's needs and providing administrative support to the Advisor in their daily business practices. Knowledge of firm policies, procedures and technology allows the CSA to interface with clients and prospects, anticipate their needs, resolve their problems, and follow through to provide exceptional service. The CSA should support the firm's initiatives and maintain risk awareness and regulatory knowledge.


Responsibilities
Prepare new account applications and all other pertinent documents
Prepare reports and other materials for client or prospect meetings
Answer client phone calls and provide necessary assistance, delivering outstanding client service
Greet clients in the office
Accept (with appropriate licensing and registration) and execute trade requests
Research and resolve notifications
Participate in team meetings and support staff meetings
Generate and review various reports on a routine basis with the advisor to include advisory reviews due, high/low cash, upcoming periodic distributions, listing of paperwork not returned from clients, etc.
Schedule annual advisory client review meetings and assist advisor with recording reviews into CRM
Management of the Advisor's calendar
Attend and support Advisor's client events and seminars/webinars
Preparation and tracking of life insurance applications
Coordination of various tasks with Operations as necessary
Ensure account document and database accurac
Other duties as assigned
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
Qualifications
Bachelor's degree in Business related field or equivalent experience
Minimum of two years' experience in the financial services industry
FINRA Series 6 and 63 security licenses are preferred
Individual will be expected to obtain the FINRA Series 6 and 63 licenses within a specific period of time if the licenses are not currently not active
Prior experience providing excellent customer service and the ability to show a high level of attention to detail is require
As a COVID-19 safety measure, our employees must provide vaccination status and follow all safety protocols, which may include testing.
EEO Notice
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.


NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please **** or ****.
Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Company info

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