Client Success Executive

Profile

Duties: Interface with clients and coordinate with RMS modeling, structural vulnerability engineering, support, and software teams on a daily basis to help with evaluation, validation and satisfaction with RMS models and software. Act as the face of RMS to the client, managing all the information going to and from the client. Use the understanding of the hazard and vulnerability components of the peril models as well as the structural damage components of the engineering model to engage in meaningful conversations with the client, gather the right information and translate it to the model experts within RMS ultimately leading to adoption of RMS models. Act as a liaison with model developers and RMS engineers to present the various model components, consolidate client observations, provide response to questions (including structural peril vulnerabilities) and ensure clients are comfortable with the model science and development for further adoption in business decision-making. Learn components of new RMS models (including hazard science and structural vulnerability) to effectively communicate with our client base. Partner with the RMS sales team to source new sales opportunities within current client base and prospects. Discover opportunities for new sales of RMS models and products and involve the sales team to take the discussions forward. Manage implementation of RMS software in client environments by working with client business and IT teams and RMS deployment teams. Review work orders with clients, RMS deployment and sales teams. Ensure proper creation of release management, deployment, fulfillment, and technical team requests. Mentor new client success hires on RMS client software, internal systems and client success teamsu2019 processes and procedures. Update Salesforce regularly on client engagements, release of client licensed software and manage client support issues to allow for managerial oversight of client opportunities, challenges, and direction. Domestic and international travel required approximately 15% of the time. Destination and frequency impossible to predict.Requirements: Requires a Masteru2019s degree or foreign equivalent in Finance, Statistics, Engineering, or a closely related technical field plus at least five (5) years of experience in a client relationship management role or related position. Must have experience at least five (5) years of experience with the following: performing risk analyses, including Catastrophe Risk Modeling; managing client relationships; assisting in development of new models and solutions, engaging with prospects and clients, gathering market feedback, and driving adoption of models and software; leading onboarding efforts for clients, including training, usage and interpretation of model results, and addressing challenges; supporting model and product change management efforts; and supporting risk management decision making. Domestic and international travel required approximately 15% of the time. Destination and frequency impossible to predict.For US-based roles only: the anticipated hiring base salary range for this position is $122,824.00u00A0to $176,500.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moodyu2019s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.To apply please submit resume through rms.com/careers, via e-mail at ****, or by mail to: **MEMBERS ONLY**SIGN UP NOW***.., Attn: HR, 7575 Gateway Boulevard, Suite 300, Newark, CA 94560. Please refer to Job Ref. 21544ABOUT RMS:**MEMBERS ONLY**SIGN UP NOW***.. (RMS) models and solutions help insurers, financial markets, corporations, and public agencies evaluate and manage global risk throughout the world. RMS has someu00A01,300 employees across 13 offices in the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, with products and models covering six continents.We lead an industry that we helped to pioneeru2014catastrophe risk modeling u2013 and continue to innovate. In May 2019, we announced the launch ofu00A0RMS Risk Intelligenceu2122 (RI), an open, flexible and future-proof platform for strategic risk management. Through this purpose-built platform, clients can tap into RMS HD models, rich data layers, intuitive applications and APIs that simply integrate into existing enterprise systems to support business decisions across underwriting, risk selection, mitigation and portfolio management.Insurers, reinsurers, trading companies, and other financial institutions trust RMS solutions to better understand and manage the risks of natural and human-made catastrophes, including hurricanes, earthquakes, floods, terrorism, and pandemics.Visitu00A0RMS.comu00A0to learn more and follow us onu00A0LinkedInu00A0andu00A0Twitter.u00A0RMS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without regard to race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, genetic characteristics, sexual orientation, or any other classification protected by applicable local, state, or federal law.Moodyu2019s also provides reasonable accommodation to qualified individuals with disabilitiesu00A0or based on a sincerely held religious belief,u00A0in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please **** all recruitment agencies:u00A0RMS does not accept unsolicited agency resumes and will not be responsible for the payment of placement fees related to unsolicited resumes submitted to open positions, job aliases, or to our employees.u00A0u00A0

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